Returns & Refund Policy
Thank you for shopping with us at Little Bee Treats, an online store based in the UK that specializes in confectionery, sweets, and pick and mix bags. We strive to provide you with the highest quality products and excellent customer service.
Please read our refund and return policy carefully, as it outlines the guidelines and procedures for returning items.
Eligibility for Refunds:
Due to the perishable nature of our products, returns are generally not eligible. However, we understand that exceptional circumstances may arise, and we will assess return requests on a case-by-case basis. To request a return, you must provide clear photos showcasing the item(s) you received and the reason for your request.
Process for Returning Items:
If you believe your order qualifies for a return, please contact our customer support team at email@example.com. Our team will review your request and provide further instructions on returning the item(s), if deemed appropriate. Please note that any return shipping costs will be your responsibility.
Timelines for Returns:
For eligible returns, you must contact us within 14 days of receiving your order to initiate the return process. Failure to notify us within this timeframe may affect our ability to process your return.
If a return is approved, refunds will be processed using the same payment method used for the original purchase. Please allow 14 days for the refund to be reflected in your account. It's important to note that shipping charges will not be included in the refunded amount.
Applicable Fees or Conditions:
In general, returns are not accepted for perishable products. However, if a return is approved, it must meet the following conditions:
- The returned item(s) must be in its original packaging.
- The return request must be made within the specified timeframe.
- Clear photos of the received item(s) must be provided.
Compliance with UK Consumer Protection Laws:
Our refund and return policy is designed to comply with relevant UK consumer protection laws and regulations. We are committed to upholding your rights as a consumer, and if any part of this policy contradicts or violates those rights, please contact us immediately to resolve the issue.
Please note that this refund and return policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to help!